Selena Gomez’s private email to Facebook executives regarding disinformation and hateful content posted

A private e-mail Selena Gomez would have sent Facebook leaders last year in an attempt to eliminate hateful content on the site was obtained by the the Wall Street newspaper.

According to the post, the actress and singer reached out to co-founder and CEO Mark Zuckerberg and COO Sheryl Sandberg to urge them to take action against the negative messages she and many other users were receiving on the web. platform.

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Selena Gomez contacted Facebook in October 2020 (Getty)

Sandberg reportedly responded to the email, saying Facebook’s AI (artificial intelligence) detected 91% of the 1.5 million messages it deleted for violating its hate speech policy. But Gomez thinks it’s not enough.

“You refuse to even mention, let alone address, the problem Facebook has with white supremacists and fanatics,” the 29-year-old wrote in an email dated October 10, 2020. She also pointed out that groups “full of hate and lies” could lead to “people injured or, worse yet, killed”.

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Facebook co-founder and CEO Mark Zuckerberg meets with European Parliament President Antonio Tajani (not visible) in Brussels, Belgium, May 22, 2018.
Facebook co-founder, chairman and CEO Mark Zuckerberg. (Getty)

Gomez’s email came weeks after she publicly called out social media sites Facebook and Instagram in October 2020 for not doing enough to stop the spread of disinformation and hate online.

“Facebook and Instagram are used to spread hatred, disinformation, racism and fanaticism,” she wrote in September.

“I’m calling on you both to HELP YOURSELF STOP THIS. Please shut down groups and users who focus on spreading violence and disinformation through hate speech. Our future depends on it.”

Sheryl Sandberg, COO of Facebook, speaks at the Milken Institute's annual global conference in Beverly Hills, California, United States, Monday, April 27, 2015.
Sheryl Sandberg, COO of Facebook. (Getty)

“We cannot afford to have misinformation about the vote,” she continued. “There must be a fact check and accountability. I hope to hear from you as soon as possible.”

Gomez’s email was one of many documents released as part of the WSJthe story of Facebook using AI to detect hate speech. According to the publication, two years ago the social media giant removed human criticism of hate speech in favor of AI technology.

However, the problem with this technology is that AI would have a hard time consistently identifying the differences between harmful videos, like shootings and car crashes.

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